Update on Recent Shipments

by Eskil Nordhaug October 03, 2016

As the StayblCam inventor, and company CEO - it really bothers me that we are still behind on some deliveries and shipments of products that you - our customers are waiting for. I know some of you have also been frustrated with not always getting a response from us.

We have simply had an overwhelming deman

So - there are two issues here I would like to address immediately;

1) Shipment delays

I would hereby like to extend my sincere apologies for the delays. As stated on our product page when you placed your order, we expected a delay of up to 10-14 business days. But since things have taken longer from one of our parts suppliers - our manufacturer has still been struggling to keep up with the overwhelming demand of orders we received.

The good news is that we now have all the parts on hand, and production is resuming. Our new equipment we invested in (a sonic welding tool that will eliminate a lot of the glue work) will also maximize output!

This should once and for all streamline production so we can produce way more volume than we are selling! I am very excited for this!

2) Customer support issues

I would also like to apologize for the occasional lacking response from our customer service department. They too have been overwhelmed - and as the CEO of the company, I take full blame and responsibility for not handling that situation sooner. But now, I have taken action - and hired even more, full-time support staff members who can help handle more of our email, live chat, and phone support. Please be patient with us as these new customer service staff members are undergoing some training - but I am confident that they will be up to speed soon - to help answer all and any of your concerns!

Either way - I want to make it absolutely clear that we do take our customers very seriously, and I can personally guarantee you that